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Knowledge bases & AI self-service

HelpLook

Turn useful knowledge into answers people can find.

HelpLook brings article editing, branded knowledge sites and AI-assisted answers together, helping teams maintain customer documentation and internal reference material.

01

What is HelpLook?

Authors work in a portal to write articles, organize categories and manage access. Readers browse a branded knowledge site, where search and feedback tools help them find information and flag gaps.

HelpLook AI can answer questions using indexed public documentation. A customizable widget brings knowledge-base access into a website or application, so readers can look for help within their existing workflow.

02

Key features

  • Article editing and organization

    Write with Markdown or a WYSIWYG editor, add images and videos, and organize articles into nested categories with bulk management tools.

  • Branded knowledge sites

    Publish a knowledge base with your own domain and visual identity. Customize headers, footers, links and calls to action for your readers.

  • Public and private access

    Choose public or private article visibility and manage who can view or edit content, keeping customer-facing and internal documentation organized.

  • AI answers from documentation

    Generate answers from indexed public knowledge-base articles and customize response prompts. HelpLook also documents support for your own OpenAI or Azure API key.

  • Embedded help widget

    Bring article search and enabled AI answers into a website or app. Adjust the widget's fonts, colors and launcher icon to match your brand.

  • Search and reader analytics

    Review search terms, visitor activity, traffic sources and reader feedback to identify popular topics and documentation that needs attention.

03

Use cases

  • Customer help centers

    Publish answers to recurring product questions and offer article search through a branded support site or embedded widget.

  • Internal team references

    Organize procedures and onboarding material in a private knowledge base, with viewing and editing access assigned to the relevant colleagues.

  • Product documentation

    Maintain categorized instructions and visual guides, then use reader searches and feedback to decide which explanations to improve.

Your browser workflow

Working with AdsCrawl

Collect public webpage text or screenshots with AdsCrawl as research material. After your team checks and edits it, use HelpLook to publish help articles or organize reference documentation.

Explore AdsCrawl Cloud Browser
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Official resources