Customer conversations & SCRM
SaleSmartly
Keep customer conversations and follow-ups together.
SaleSmartly brings customer messages, AI-assisted service and customer records into one workspace, helping teams coordinate replies and follow-ups across supported channels.
What is SaleSmartly?
A shared inbox brings together conversations from channels such as WhatsApp, Instagram, Facebook and TikTok, alongside customer context.
Teams can combine AI service, conversation assignment, customer records and targeted outreach to manage work beyond the first reply.
Key features
Omnichannel inbox
Handle messages from supported channels in one workspace and retain conversation history for follow-up.
AI-assisted conversations
Use AI agents for customer conversations and follow-ups, with human handoff when a team member should take over.
Customer records and tags
Organize customer information, tags and segments so follow-up work can use the context already collected.
Conversation translation
Use real-time translation to support conversations with customers who communicate in different languages.
Team assignment
Distribute customer conversations and coordinate responsibility across the team instead of leaving inquiries in separate accounts.
Customer broadcasts
Prepare targeted messages for supported channels using customer segments and prior interactions.
Use cases
Multichannel customer service
Keep incoming questions and follow-up conversations organized when customers contact you through different channels.
Sales follow-up
Connect customer records and conversation ownership so the next team member can continue the discussion.
Returning-customer outreach
Use customer segments and conversation history to plan relevant follow-up campaigns.
Your browser workflow
Working with AdsCrawl
Use AdsCrawl to turn your own product pages into Markdown or extracted JSON fields. Your team can review that material and use it to prepare customer-service knowledge and reply drafts for its SaleSmartly workflow.
Explore AdsCrawl Cloud Browser